Customer Success Manager

Role Description

Customer Success Managers at Hudson MX are responsible for working alongside our users (principally media buyers) to equip them with the knowledge and support necessary to achieve proficiency in our platform. Part trainer, oftentimes problem solver, your job is to understand what our users are trying to accomplish and teach them how best to use our software to get there. Internally, you’ll help represent the voice of our users, allowing us to better contextualize and prioritize user issues, feature requests, and opportunities for content (training and helpdesk) development. 

Responsibilities

  • Gain expertise in the Hudson MX platform.

  • Proactively reach out to users at key points in the Hudson MX workflow to ensure smooth execution of their media buys.

  • Conduct individual user and small group refresher trainings, as needed, to keep users conversant with the platform.

  • Resolve inbound user questions and issues through a variety of channels, including onsite visits, phone, webinar/screenshare, and our helpdesk system.

  • Document and prioritize helpdesk and training content needs.

  • Communicate across Success and Product teams to keep all aware of, and aligned around, high-priority user issues and feature requests.

Requirements

  • 1-3 years of professional experience

  • Strong presentation skills and ability to express technical concepts simply

  • Resourcefulness and willingness to find solutions to unfamiliar problems

  • Experience working for a media, digital or SaaS company a strong plus

  • BA or BS required

Interested? Send your CV to recruiting@hudsonmx.com with brief intro and we’ll be in touch. We look forward to hearing from you!