Account Manager

Role Description

Account Managers at Hudson MX are responsible for ensuring the day-to-day health of our media agency accounts. What does this mean in practice? You’ll own the planning and delivery of key post-sale activities, managing new agency rollouts, ensuring that users are set up to get their jobs done without obstacle, and facilitating platform adoption, engagement, and retention. On a daily basis, your work will help transform the way our customers buy media, and will drive deeper fluency and investment in our platform.

We’re looking for candidates who thrive in a fast-paced startup environment and excel at staying organized and making good judgment calls when managing many priorities. Strong client-facing skills are a must, and this is a great opportunity for candidates hoping to develop those skills further and, eventually, move into a more strategic relationship management role.

 

Responsibilities 

  • Work closely with your Account Director to understand the goals, schedules, and key milestones for your assigned accounts.

  • Serve as the day-to-day contact for agency middle management, and stay current on agency needs and objectives

  • Create and manage project plans to support new agency onboarding and ongoing client requests

  • Coordinate internal resources to make sure projects are prioritized and appropriately staffed

  • Update Customer Success Managers on anticipated agency/user activity and help them identify opportunities to proactively reach out to users

  • Pitch in wherever needed to make sure that users at assigned accounts are tracking toward greater platform proficiency and usage.

 

Requirements

  • 3-5 years client-facing experience

  • Excellent communications skills and comfort interacting with sophisticated clients

  • Ability to solve problems, often with incomplete information and on tight timelines

  • Strong attention to detail and facility with managing concurrent projects

  • Collaborative working style and willingness to dive in, wherever needed, to ensure successful outcomes for your assigned agencies

  • Experience working for a media, digital or SaaS company a strong plus

  • BA or BS required

Interested? Send your CV to recruiting@hudsonmx.com with brief intro and we’ll be in touch. We look forward to hearing from you!