Account Managers at Hudson MX are responsible for ensuring the day-to-day health of our media agency accounts. What does this mean in practice? You’ll own the planning and delivery of key post-sale activities, managing new agency rollouts, ensuring that users are set up to get their jobs done without obstacle, and facilitating platform adoption, engagement, and retention. On a daily basis, your work will help transform the way our customers buy media, and will drive deeper fluency and investment in our platform.
We’re looking for candidates who thrive in a fast-paced startup environment and excel at staying organized and making good judgment calls when managing many priorities. Strong client-facing skills are a must, and this is a great opportunity for candidates hoping to develop those skills further and, eventually, move into a more strategic relationship management role.
Work closely with your Account Director to understand the goals, schedules, and key milestones for your assigned accounts.
Serve as the day-to-day contact for agency middle management, and stay current on agency needs and objectives
Create and manage project plans to support new agency onboarding and ongoing client requests
Coordinate internal resources to make sure projects are prioritized and appropriately staffed
Update Customer Success Managers on anticipated agency/user activity and help them identify opportunities to proactively reach out to users
Pitch in wherever needed to make sure that users at assigned accounts are tracking toward greater platform proficiency and usage.
3-5 years client-facing experience
Excellent communications skills and comfort interacting with sophisticated clients
Ability to solve problems, often with incomplete information and on tight timelines
Strong attention to detail and facility with managing concurrent projects
Collaborative working style and willingness to dive in, wherever needed, to ensure successful outcomes for your assigned agencies
Experience working for a media, digital or SaaS company a strong plus
BA or BS required
Interested? Send your CV to email@example.com with brief intro and we’ll be in touch. We look forward to hearing from you!